This Privacy Policy describes how Pawhut® (“Pawhut®“, “we“, “us” or “our“) collects, uses, and shares information about you through our website at thepawhut.co.uk (the “Website“) and when you purchase our products or communicate with us.
Please read this Privacy Policy carefully. By visiting our Website or purchasing our hamster cages, dog crates, rabbit hutches, cat trees and other products (collectively, “Products“), you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use our Website or purchase our Products.
Information We Collect
We collect information about you directly from you, from third parties and automatically through your use of our Website or Products.
Information We Collect Directly From You
The information we collect directly from you includes:
- Account Information: When you create an account to make purchases through our Website, we collect your name, email address, phone number, login credentials and other information you provide with your account.
- Order Information: When you purchase Products from us, we collect your name, billing address, shipping address, phone number, email address, payment method, order details and other transaction details.
- Communications: When you contact us directly, including through our Website chat feature, social media or over email, we collect the information you choose to provide to us, such as your name and contact information. We also may create logs of our communications with you.
Information We Collect from Other Sources
We also obtain information from third party sources. For example:
- We may collect information from public databases, credit bureaus, ID verification partners, resellers and channel partners, and others sources to help detect and prevent fraud.
- We may collect information about you from social media platforms when you interact with our pages or accounts on those platforms.
Information Collected Automatically
We automatically collect certain types of usage information when you visit our Website or use our Products. The information we collect may include:
- Log Information: Information such as your Internet Protocol (IP) address, access dates and times, browser type and operating system.
- Usage Information: Information about how you use our Website and interact with us, including pages visited, links clicked, customer service interactions, chat conversations, and any issues experienced.
- Location Information: Your device’s GPS signal or information about nearby WiFi networks and cell towers that may convey approximate location.
- Cookies and Other Tracking Technologies: We use cookies, web beacons and other technologies to collect information about your interactions with our Website. This includes information about pages, products or areas you view and other actions you take.
How We Use the Information We Collect
We use the information we collect for a variety of purposes, including:
- Provide, maintain and improve our Products and Website
- Process your orders and payments and ship the Products you purchase
- Communicate with you about your orders, purchases, account, inquiries and the Products
- Provide customer service and support
- Send you informational and promotional content as permitted by law
- Improve safety and security by verifying accounts and activity, investigating suspicious activity and enforcing our policies
- Do research and analysis to maintain, protect, develop and improve our Products and Website
- Prevent, identify and investigate illegal or prohibited activities, including fraud
- Personalize and customize your experience based on your interactions with our Products, Website and communications
- With your consent, send you marketing communications about our Products
- Provide you with targeted advertisements when you visit other websites and apps
- Maintain appropriate records for internal administrative purposes
- Comply with legal obligations and duties
- Carry out any other purpose that is disclosed to you and to which you consent.
How We Share the Information We Collect
We only share your personal information with others in the limited circumstances described here and with appropriate safeguards on your privacy:
- When you request it: We may share information at your direction, such as when you authorize a third party application or website to access your Account.
- With service providers: We may share information with third party contractors, vendors and other service providers who perform services for us, such as payment processing, order fulfillment, shipping, marketing, analytics, research, customer service, data storage, security and fraud prevention.
- For corporate transactions: If Pawhut® engages in a merger, acquisition, bankruptcy, dissolution, reorganization, financing, public offering or sale of some or all of our business, we may share information with actual or prospective investors and parties to such transactions and their representatives and advisors, subject to standard confidentiality arrangements.
- In aggregated or de-identified form: We may share non-personally identifiable information publicly and with third parties, such as in a blog post summarizing gear purchased by our customers or data we collect about broad consumer trends and interests.
- To comply with laws: We may share information to comply with laws we’re subject to, including audits, investigations and valid legal processes like subpoenas, warrants or court orders served on us. We fully cooperate with regulators and law enforcement to comply with valid legal processes from agencies with jurisdiction over us.
- To protect legal rights: We may share information to establish, protect or exercise our legal rights or as we reasonably believe is required by law. This may include responding to legal claims or seeking assistance from law enforcement to address illegal or impermissible activities like fraud.
- With your consent: We may share your information for any other purpose you consent to.
Your Choices & Rights
Account Information & Communications Preferences
If you have an account with Pawhut®, you can update certain account information and modify some communication preferences through your account settings. You can opt out of receiving promotional email communications from us by clicking the “unsubscribe” link provided in those emails. We aim to comply with such requests within 10 days. Note that you may continue to receive transaction-related and other non-promotional communications even if you opt out of promotional emails. If you have other requests to change contact preferences, please contact us as provided below.
Accessing, Correcting & Deleting Information
You may access information associated with your Account by logging into your Account. If you wish to request access or make corrections to any other personal information we hold about you, you can do so through your Account or by contacting us as provided below. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, and audit purposes.
If you wish to request deletion of your personal information, please contact us as provided below. We will take steps to delete your information after receiving your request in accordance with applicable laws. However, we may retain residual information related to your interactions with us and for other limited purposes.
Opting Out of Tracking
The Help menu on your browser or device will tell you how to adjust your advertising tracking settings. Most browsers and devices allow you to block cookies and certain other tracking mechanisms. If you adjust your settings to block all cookies, certain features of our Website may not work properly.
Do Not Track Requests
Your browser settings may allow you to automatically transmit a “Do Not Track” request to online services you visit. Because uniform standards for “Do Not Track” requests have not been adopted, Pawhut® does not process these requests. But if you wish to limit tracking by third party ad networks, analytics providers and similar third parties, you can opt out through your browser, device or ad settings.
Mobile Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
California Privacy Rights
California residents are entitled to learn what personal information we have disclosed to third parties for the third parties’ direct marketing purposes within the preceding calendar year and to request and obtain from us a copy of such information. If you are a California resident and would like to make such a request, please contact us as provided below.
Data Security
Pawhut® takes reasonable and appropriate measures to protect your personal information. We use technical and procedural security safeguards to help protect your information from loss, theft, misuse, unauthorized access, disclosure, and alteration. However, no electronic transmission or storage of information can ever be 100% secure. We cannot guarantee the security of information transmitted to us over the Internet. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures.
International Data Transfers
Pawhut® is headquartered in the United States. Please note that information you provide to us or we obtain as a result of your use of our Products or Website may be collected in your country and subsequently transferred to the United States or to other countries in accordance with applicable law. Using our Products or Website demonstrates your consent to the transfer to and processing of your information in the United States and other countries. The level of legal protection provided in the United States or other countries from which we may transfer your information may not be as stringent as that required under the laws of your country of residence.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our personal information practices or relevant laws. We will post the updated version and indicate at the top when it was last updated. If we make material changes, we may provide additional notice to you (such as adding a statement to our Website homepage or sending you a notification). The effective date at the top of this page indicates when this Privacy Policy became effective. Contacting us below with any questions is strongly recommended.
How to Contact Pawhut®
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +44 20 8004 9746
Address: 2 Lansdowne Row, Berkeley Square, Mayfair, London W1J 6HL, United Kingdom
Consent to Processing
By using our Website and Products, you agree to the collection and processing of your information as outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide us with your information and do not use our Website or Products.
